Help

Shopping Support

Everything you need to know before, during, and after your order.

Our Shop

Where Our Products Come From

All products in the COI Traveler Shop are curated and fulfilled through our Etsy storefront. When you purchase here, you're shopping from the same trusted source, with the added convenience of our branded storefront.

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Prefer to shop directly on Etsy? Find us at coitraveler.etsy.com. Same products, same seller.

Shipping

Shipping & Delivery

  • We ship to the US and internationally.
  • Orders are delivered within 3 to 5 business days from the date of purchase.
  • International orders may require additional transit time depending on your location and local customs processing.
  • Shipping costs are calculated at checkout based on your delivery address.
Order Issues

Problems With Your Order?

If your order arrives damaged, incorrect, or does not arrive within the expected window, please contact us within 7 days of your delivery date. We will work with you to resolve the issue as quickly as possible.

Returns and exchanges are handled on a case-by-case basis depending on product condition.

Legal

Terms & Duties

  • All purchases are subject to our standard Terms of Sale.
  • Prices are listed in USD.
  • Applicable taxes and import duties for international orders are the responsibility of the buyer and are not included at checkout.

Still Have Questions?

Reach out before you order and we'll get back to you within 1 to 2 business days.
Email us at carryon@coitraveler.com