FAQs & Contact
Contact Us
Have a question about your order or our products? We're here to help.
Get In Touch
Email us at carryon@coitraveler.com
We respond to all inquiries within 1 to 2 business days.
Frequently Asked Questions
Orders are delivered within 3 to 5 business days from the date of purchase. Please note that processing time may vary slightly during peak seasons.
Yes. We ship to the US and internationally. International orders may require additional transit time depending on your location and local customs processing. Applicable duties and import taxes are the responsibility of the buyer.
Once your order ships, you will receive a confirmation email with tracking details. If you have not received tracking information within 3 business days, email us at carryon@coitraveler.com.
Returns and exchanges are handled on a case-by-case basis. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will make it right.